INEFFICIENT ORGANISATION

Hi After enduring the first round of bad service from RCS, the following bad experiences occurred: • 3rd of March 2019 - Game Parow Centre confirms that my RCS card never had a block placed on it after it was requested by myself to put a block on it due to the ********** purchase on my Makro credit card on 20/02/2019 - Reference number ********** 01945 Charlene • 17th of March 2019 - Queenspark Tygervalley - staff in store requested your call centre to lift a block on my Queenspark card which I never requested on the 20/02/2019. I was assisted by Carmen and Tania at Queenspark who were very helpful and apologetic for the poor service from your call centre. Monique from your call centre advised to Carmen that she must call back later and send through the page with a copy of my ID and my 3 signatures as she is going on tea!!!!. Hilton from your ***** department assisted us by lifting the hold and eventually the store issuing a new card. Please note this whole ordeal last 2 hours. When calling your call centre you never receive a reply from someone immediately. The staff at Queenspark was holding for your call centre on two separate phones. • 23th of March 2019 - Dionwired Tygervalley - this ordeal lasted 3 hours. Same scenario as at Queenspark - The lady that assisted me in store ( Cheucy , dont think I am typing this correctly) her call was put through between the customer care dept and your ***** dept numerous times. The two dept basically disputing what the other one should have done, etc. Your ***** staff that we spoke to: Charnay, Carlyle, Norma - Customer service.

Please can the head of your customer services and ***** department each email me as to how they are going to rectify the appalling service of RCS. Please do not contact me telephonically. Cant wait to go to Makro and see how long this is going to take to issue my replacement credit card!!!