mS
monwabisi S

1 reviews | Active since May 2016

14 Sept 2016, 13:02

inefficiencies at GAME STORE and RCS

<p>Good day ,</p> <p> </p> <p>I called on the 8 September 2016 requesting a settlement letter.</p> <p>I only recieved it on the 12/09/2016.Nevertheless I requested a settlement amount on the 8/9/2016 and paid the same amount on that day.</p> <p> </p> <p>After a week of being told th at the payment does not reflect I am now being told that I didnt p y on the 8/9/2016 but I paid on the 9/9/2016which is false. So I am expected to paympre for your own internal inefficiences.</p> <p> </p> <p>I PAID ON THE 08/009/2016 and I kindly request that my account be cleared and closed with immidiate effect. I just wanted to pay and retain the card but I no longer trust you guys.</p>

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Replies (2)
RCS
RCS's reply14 Sept 2016, 13:47
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply14 Sept 2016, 15:38
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS