MD
Michelle D

1 reviews | Active since May 2024

31 Dec 2025, 11:35

Incredibly unprofessional company

This company has been harassing me non-stop for months now. I spoke to a rep who promised to send me the statements I requested as I did not understand why I was being double charged on my account. I NEVER received the statements. I have paid the money already and just today between the hours of 7 and 12 I received 4 phone calls and 3 SMSs. Unbelievable how unprofessional these people are, the SMSs are not typed in a professional manner (ex. "Ur acc remain SERIOUSLY unpaid and ur liable for all penalty. Pay now to avoid penalty" an actual SMS I received at 10am 5 days after already having settled the amount).

Double and triple check before paying them any money, my experience doesn't seem to be unique and RCS is looking more and more like a ****.

Can the RCS please leave me alone now, I have paid tbe money, I owe nothing to you and I will be closing my account first thing in the new year.

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Replies (1)
RCS
RCS's reply31 Dec 2025, 11:53
Official
 Good day Mrs. Michelle Davis, 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards, RCS Group