SP
Shivani P

1 reviews | Active since Feb 2014

13 Oct 2020, 12:54

Incredible service claims department

I had been retrenched from my company during the Covid 19 lockdown leaving me in a financial crisis. I had 3 credit cards under RCS and no alternative means of paying the balance or premiums. Luckily I the accounts protection plan which meant that my premiums would be paid for 6 months while being unemployed. With this pandemic, it became really difficult to find a job. The six months came to an end and I still was employed. I because frantically scared on how I was going to take over payments from the RCS insurance. I decided to call the company and explained to them that I'm still not employed and GUESS WHAT!!!!!. They agreed to pay my premiums for a further 3 months. This took alot of pressure of my life. Thank you RCS clause and insurance.

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Replies (1)
RCS
RCS's reply13 Oct 2020, 13:50
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group