LB
Linda B

1 reviews | Active since May 2012

14 Oct 2020, 09:53

Incorret Information being sent to the credit Bureaus

Good day,

I have fully paid up my RCS account on 10/07/2020, I have also received a paid up letter to this effect. Every month I have to lodge disputes with the credit bureaus because RCS keeps sending information to them advising that I have not settled with them. Today I received a notification from transunion that there is now default lodged on my account and my "bad debt" for the amount of over R1800 has been written off.

I HAVE PAID UP MY ACCOUNT WITH RCS! I am trying to buy a house and this constant bad/ incorrect information that is being supp**** to the Bureaus is affecting my credit score negatively and is wasting my time as I need to contact the Bureaus every month and send proof that I in fact DON'T owe RCS any money and that I have settled in July 2020.

Can someone at RCS please correct my information on their side so that this constant incorrect information stopes being sent to the credit Bureaus. It really is enough.

I have all the relevant documentation to prove what I have said above, kindly contact me so that I can send this through.

Regards, Linda

0
Replies (3)
RCS
RCS's reply14 Oct 2020, 10:17
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

LB
Linda B's update18 Oct 2020, 11:14
Reviewer Update
I have not yet been contacted about my complaint, I need this sorted out ASAP.
RCS
RCS's reply30 Oct 2020, 09:30
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS