NR
Nigel R
1 reviews | Active since Jun 2011
08 May 2015, 14:00
Incorrect Notifications from Accounts
I Nigel Roets ID nr *** received a sms 7-5-2015 to remind me that payment was due 01-05-2015.I called the call centre now and Simphiwe confirmed payment was received 05-05-2015..why did I get a sms notification on the 07-05-2015 and this is not the first time this has happened..please can you look into my account and compensate me in any way and forward a formal apology letter to my e mail address..why does this happen every now and then?don't you check payments before sms notifications?
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RCS's replyOfficial
09 May 2015, 09:31Hello nigelroets,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply09 May 2015, 09:31
Official
Hello nigelroets,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,