Incorrect moneys

So i was settling a loan with Direct Axis/Sanlam and was paying via online banking. I added the account numbers given to settle my loan with Direct Axis/Sanlam. Added the account details on my online banking and it immediately picked it up as a public recipient Sanlam Personal Loans which is correct. I paid the monies through only to get a call 2 weeks later from Direct Axis stating no money is reflecting.. After much searching digging and help from FNB they found the money was paid to RCS Prodfin cards department.. A long story short is that somehow Rcs loaded there public recipient as Sanlam Personal loans causing numerous people to pay money incorrectly into their account.. After 2 months of hounding Rcs they advised that they dealing with numerous cases like this and its being sorted out.. Eventually they say they have paid Direct Axis the money directly.. Call direct Axis and they say nothing has been paid yet but they expecting a lump some of money as many people fell into this trap.. Now the problem is i have a debit order going of every month for a loan i have settled.. It took Rcs close on 3 months to refund monies that do not belong to them.. Absolute useless service.