Incorrect Debits & Credit Bureau Listing (Sanlam Money Saver Credit Card)

To Whom It May Concern,

I am writing to formally raise a complaint regarding my Sanlam Money Saver Credit Card account.

The Sanlam Money Saver Credit Card facility no longer exists, meaning customers are only servicing outstanding debt on an inactive credit facility. Despite this, I have experienced serious billing and debit issues over the past two months.

In January, I was charged a pro-rata amount for another commitment, which resulted in my Sanlam debit not going off. Upon realising this, I immediately settled the outstanding amount via EFT. However, when attempting to contact the office to clarify the matter, I was unable to reach anyone.

At the end of January, I was double debited. I have now received a new statement reflecting yet another double debit scheduled. This means that within a period of two months, I have effectively made five payments toward the minimum amount due.

Even more concerning, I have now been marked as unpaid on my credit profile for Sanlam, which is incorrect and prejudicial.

This situation is unacceptable. I require:

An urgent investigation into the duplicate debits.

Immediate correction of any incorrect credit bureau listings.

Written confirmation of the accurate account balance.

Assurance that no further duplicate debits will occur.

Please treat this matter as urgent and confirm receipt of this complaint. I expect prompt resolution.