1 reviews | Active since Jul 2011

01 Sept 2015, 12:04

Incorrect Billing / *****

I received my first statement from RCS for a 6 month interest free purchase at Cori Craft. The amounts on the statement do not tie up to the amount debited and i was being overcharged. When i spoke to the Call Center it was explained to me that there were fees billed for a plan i was not on and that were not explained to me (Pretty much word for word what was explained) After a few calls I was told a supervisor would call me to explain further. I asked for the person to please review this in light of the consumer protection act before they return my call.<br> <br> This was last week and I have had no response, my emails are no longer being answered, and I have had no additional communications. <br> <br> Are you doing this to all your clients? This is not acceptable!

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Replies (1)
RCS
RCS's reply01 Sept 2015, 12:30
Official
Hello garethle,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

Best regards,