Incorrect balance and False information

I made a payment arrangement with Rodney on my handed over RCS account in January 2015 for 1st payment of R1200 monthly starting end of February 2015 with a balance of between R23500 - R23600. Made a second arrangement for a different amount, R4000 monthly starting end of July and the outstanding balance was R18500 - R18600, confirmed by Rodney, the agent who called me on my cellphone end of June and beginning of my arrangement. Called Rodney in October to confirm the balance and to make a settlement into my account but was given a different amount outstanding into my account by Rodney. Our conversation was then interrupted by the network which he did promise to call back but failed to do so.<br> Called again on the 02/11/2015 and spoke to Rodney again but he dropped the phone and Lindiwe called back but with no clarity to the nature of her call and did not have any answers to my questions irrespective.<br> <br> Can management from the CC listen to our conversation through our recording and rectify the situation ASAP<br>