Incorrect allocations in Text Messeges &/or Statements received bfrom the RCS Group's Account's Department

TO WHOM IT MAY CONCERN Sir/Madame, I have been a longstanding client of Edgars,during which time,have always had efficient service from that Management Team.Sadly,this has not been the case ever since the takeover by the RCS GROUP!

Herewith is a summary of the HUGE PROBLEM on my Edgars Account ,now handled by the RCS GROUP.I have been dealing with this problem since 13 October,2022 and am very disappointed that it HAS NOT YET BEEN RESOLVED TO MY SATISFACTION!

Summary: Some of MY REGULAR MONTHLY PAYMENTS ARE NOT REFLECTED in the RCS GROUP'S ACCOUNTS DEPARTMENT,resulting in INCORRECT Collection Fees/SMSes and INTEREST CHARGES allocated to my account!!!

How is it possible that my regular monthly payments are INTERMITTENTLY REFLECTED on my STATEMENT???This squarely pushes ME (65-year old CLIENT) into a DISTRESS SITUATION,because I am forced to receive THREATENING TEXT MESSAGES/EMAILS informing me that my account has been "HANDED OVER...",apart from incurring EXTRA BANK CHARGES/CELLPHONE COSTS...This thus COMPELS ME to REPORT THIS SHODDY SERVICE FROM the RCS GROUP via "Hello Peter.com",allow the PUBLIC to RESPOND,then CLOSE MY EDGARS ACCOUNT once I've PAID IT OFF!!!

I sincerely hope this matter will be addressed expediently by the RCS GROUP's ACCOUNT DEPARTMENT.

Stay safe and well. Kind regards. Compliments of the Season.

Nirvada Devi Mandan (longstanding Edgars Client)