INCORRECT ACCOUNT STATEMENT AND USELESS CUSTOMER SERVICE

I am very dissappointed with the terrible customer service. I phoned RCS customer care and was on the line for 20 minutes trying to resolve the mistake made on my monthy statement. Instead of putting a transaction made the 16 April through budget they put in straight through increasing my premium with about R600.00. The lady confirmed that on their side it is on bugdet, yet on my statement it clearly reflects it was not but on the budget option. After she told me she would transfer me to a supervisor I held on for another 5 min with no one on the other end of the call. If that incorrect debit order goes through I will ask my bank to reverse it seeing that no one capable is willing to assist me in rectifying my account statement. This is ridiculous. Can it really be that hard? Now because someone in accounts messed up my account I should pay R600 more this month. This is TOTALLY unacceptable.