MI
Mirischian I
1 reviews | Active since Jun 2016
11 Mar 2024, 14:55
INCONVENIENCE paying via a OZOW SMS Link!
Absolutely disgusted with RCS. Got an SMS with a link to pay my Jet account via OZOW "for my convenience." What a joke! I paid on 28 Feb already, and still getting messages saying I have not paid my account. Every time I call customer service it is a different story: it takes 3-5 days for OZOW to send them the statements; then I have to forward my proof of payment, now they ask me for the account details I paid into?!?!? ASK OZOW! I PAID WITH A LINK YOU SENT ME! IT IS NOT MY RESPONSIBILITY AS A CUSTOMER TO FOLLOW UP! Now my credit rating is affected because of YOUR issue! I expect immediate rectification!
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
11 Mar 2024, 15:10 We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply11 Mar 2024, 15:10
Official
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
MI
Mirischian I's updateReviewer Update
13 Mar 2024, 08:39STILL no feedback from RCS, in the meantime, I have received my new bill showing account in arrears, and my credit score is now affected, ABSOLUTELY unacceptable for something that WAS NOT MY FAULT!!!
MI
Mirischian I's update13 Mar 2024, 08:39
Reviewer Update
STILL no feedback from RCS, in the meantime, I have received my new bill showing account in arrears, and my credit score is now affected, ABSOLUTELY unacceptable for something that WAS NOT MY FAULT!!!
RCS's replyOfficial
13 Mar 2024, 10:35Good day Mirischian, Thanks again for being in contact and for your patience. We have sent you an email. Please let us know if you need any further assistance.
RCS's reply13 Mar 2024, 10:35
Official
Good day Mirischian, Thanks again for being in contact and for your patience. We have sent you an email. Please let us know if you need any further assistance.