AO
Arthur O
1 reviews | Active since Sept 2020
11 May 2022, 15:16
*********** *****ing Company
On 20-*** I phoned RCS to request a settlement amount. I then paid R20290-00 on the 20th. I did not hear that there is an instalment outstanding, but eventually paid R2250-99 on 30-03-2022. During April I received an SMS stating that my account is in arrears. I then phoned and the lady informed me that I must ignore it, it is a system fault. On 10-05-2022 I received another SMS, saying that I must pay R571.75. i RECEIVED ANOTHER sms TODAY. At 10h34 I phoned RCS, and a lady called Monique told me that my account id at ZERO. She then transferred me to the creditors who confirmed that my account is ZERO. At 14h48 I received a call from RCS demanding payment..... Can someone at RCS PLEASE sort this out
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Replies (2)0
Replies (2)RCS's replyOfficial
11 May 2022, 16:35Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply11 May 2022, 16:35
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
18 May 2022, 10:14Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply18 May 2022, 10:14
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
