*********** staff - RCS and Game

My RCS Game card was utilised to make a purchase at Checkers in Johannesburg, a purchase that I did not make.

Upon calling the call centre, I was advised that I should report the incident and submit with all relevant documentation to which I did on 10 January 2019. I was further advised that feedback will be given in 21 days. Four days later I called in as there was no mail received confirming that my dispute was received.

It has now been almost a month. I regularly make my payments via the Game Credit app which is convenient and easy. I regularly pay above the required installment. Yesterday I had visited the Game Store in Pavilion and was told that I should speak to the call center agent, after explaining my story to 3 different people I was eventually put on hold for 10 minutes after being told by the disputes department that my form has not even reached the investigation stage due to a back log. The game store consultant in itself was quiet unhelpful as she told me not to wait on the phone and proceed to make payment at the till as she had another client that needed the phone also.

I am highly appalled and frustrated at this point as I use to receive regular calls from your call centre encouraging me to take out money from the account however when I want information with regards to where my dispute is I am shunned with no communication whatsoever.

I intend on closing my account as this service is terrible.

I refuse to keep going in store to make payment!!!!!!!!!