*********** staff, Payment not allocated after a week.

Account paid up but not closed. Consultant advised us to make the payment into public recipient but we were later told it's the wrong account. It's been a week since the account was settled but the account is still open and no paid up letter received. Everytime u call the call center you are told call back. Can someone who knows what to do please sort this out. Train your staff to do their job instead of giving us the run around. Pathetic service from *********** people. To top it off we are being sent messages the account is overdue. Really this is unacceptable. Allocate the payment and close the account. Proof of payment was emailed.