wP
wade P
1 reviews | Active since Nov 2017
22 Nov 2017, 14:50
*********** staff
Its the third this happens to me. I call for a settlement amount on my account and i do the payment on the same day every time. A few weeks later i will start receiving messages and emails that my account is in arrears. I continuously need to fight the call center and most of them either dont understand anything im asking and the other promise to return my call but never do. This seems to only be the issue with the coricraft RCS account. No one in that call centre is capable of helping me and i will definitely be closing that card.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
23 Nov 2017, 15:05Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply23 Nov 2017, 15:05
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
24 Nov 2017, 11:58Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply24 Nov 2017, 11:58
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
wP
wade P's updateReviewer Update
24 May 2019, 13:08Good day,
Once again i have the same problem, I call in for a settlement amount and do the payment immediately an then two months later Im being called by debt collectors for outstanding money. This is unacceptable and very poor service.
Once again i have the same problem, I call in for a settlement amount and do the payment immediately an then two months later Im being called by debt collectors for outstanding money. This is unacceptable and very poor service.
wP
wade P's update24 May 2019, 13:08
Reviewer Update
Good day,
Once again i have the same problem, I call in for a settlement amount and do the payment immediately an then two months later Im being called by debt collectors for outstanding money. This is unacceptable and very poor service.
Once again i have the same problem, I call in for a settlement amount and do the payment immediately an then two months later Im being called by debt collectors for outstanding money. This is unacceptable and very poor service.