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samuel S

1 reviews | Active since Jan 2016

06 Aug 2021, 19:51

*********** service consultants

I have had pathetic service from RCS call center after calling 3 times for 1 thing I still get an sms that I have an outstanding amount yet I settled my account in full and was being charged interest on a zero balance. A bunch of *********** fools. After getting cut of 3 times the issues explained before being put on hold to escalate it still is not resolved.... my last call requested a manager was put on hold and not even called back. What great customer service I must say...

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Replies (1)
RCS
RCS's reply07 Aug 2021, 13:11
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group