AL
Antoinette L

1 reviews | Active since Jun 2012

17 Nov 2020, 09:43

*********** RCS Employees

On the 15 October 2020 I enquired regarding the settlement amount on my RCS LOAN account, I received a letter the same day and settled the amount of R19230.85 in full on the 15 October 2020, just to found out RCS never credited my LOAN account but instead credited my Card account, after numerous telephone calls the amount was transferred to the LOAN account. Now RCS is sending me a letter stating I still owe over a thousand rand on the account as the settlement letter was only send to me on the 20 October. I have send close to 50 email to *** but to date NO response. They are quick to offer you a loan but don't dare to settle your account months in advance, they don't like it as they need to milk you for every cent you have.

0
Replies (2)
RCS
RCS's reply17 Nov 2020, 12:33
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group


RCS
RCS's reply27 Nov 2020, 11:15
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group