*********** / Pathetic Feedback

RCS is such a pathetic company, I paid off my account on the 22nd of March 2016, and upon paying it off, I sent them the Account Closure Request letter, when I called in to check their progress on my request, I was told that it takes 36 days for the account to be closed, how pathetic is that?? When one opens an account it takes less than 2 days to be opened, but why should I wait for 36 days if I want it to be closed? I spoke to the lady by the name of Alusha / Alicia / Alisha, and it was clear that she doesn't know her work, she wanted to argue about the 36 days issue, upon bringing it to her attention that it's not on the Terms and Conditions that I signed, she then requested to check a copy of the Terms and Conditions and put me on hold for + -8minutes, how can you employ someone and you don't take them through all your Policies? You are ***********, that's one of the reasons why I am closing down this account, should the account not be closed before close of business today, you will leave me with no option but to take you to Credit Ombud AGAIN, and surely you will lose AGAIN.