*********** and block calls to people in authority

I paid my rent by mistake to the wrong beneficiary on Internet banking and only became aware of the problem when my landlord phoned me. This was on the 11th of November 2015, I provided RCS with the documentation required only to be confronted with the agent made a mistake and did not ask for the correct items a week later when I followed-up. I sent the CORRECT documentation on the 16th of November 2015. After 12 e-mails around 20 to 30 calls I am still no closer to a result than what I was 11 November 2015. <br> <br> Following up 6 Jan 2016 I was asked from which e-mail did I sent the documentation for the 4th time. I complained to the FAIS Ombudsman who referred the matter to the Consumer Association who acknowledged receipt but said it takes 60 working days to investigate and act.<br> <br>