*********** accounts and rude collection agents

Good-day, i have a builders account through RCS since last year. My first payment was made in May of that year, of an amount of R800. Since ive had this account i only received an email statement this month after numerous request. Since ive made that payment ive paid R500 on the account each month, keeping in mind i had no idea what my installment is, since no statements. <br> <br> Ive been receiving calls from their collections department for the past few months, saying my account is in arrears, ive sent numerous mails, to rcs collections showing payments which they dont seem to get. Ive explained to them ive used my card number as reference as i had no idea what my account number is. I have had to deal with their rude consultants on numerous occasions and ive had enough. <br> <br> RCS need to look for my payment cause i refuse to send them mails again, i want a reconciliation of my account from day of inception, them explaining to me how this is in arrears.<br> <br> I would like a competent person to deal with this query so we can find a resolution,. I want to finish paying off this account. i want to reiterate their consultants at collections need a serious course on customer relations.