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<p>I have been a client of RCS for over a year now where I have not missed one installment. On the 28th march 2017 I made a payment as usual. After waiting for about a week to see the payment reflected on my statement I don't see any changes. Friday 7 April I phone RCS and I was told they didn't receive my payment. So I emailed them my proof of payment to ********** After waiting until today which is Thursday 13 April I still don't see the payment reflecting. I then phone today for the second time and was told they received my email but could not confirm when they would allocate my payment. Tonight at 7pm I receive a call from RCS telling me my account is in arrears. This type of incompetency annoys me and makes me look like a poor payer.</p>