KV
Krisna V

1 reviews | Active since Aug 2016

10 Nov 2016, 07:29

***********!

<p>Requested settlement letter to pay acc. Only after 3rd request, received. Paid acc in full and received a letter stating that my acc is now R0.00 and closed. Now all of a sudden i still owe them R2660. I have proof that my acc was paid according to settlement letter and that my acc has been closed and zerod. Card destroyed. They really do not know what they are doing and are very incompetend. I will not be paying that money as it was paid according to the settlement letter they sent. This was for my makro acc. The letter received saying my acc is 0 and closed stated that this was for my GAME acc. I have never had a game acc. Just shows you they cannot do a job properly. Terrible and totally dissatisfied. They keep on harrassing me now because they are stupid and dont know what they are doing? The can go to ......</p>

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Replies (1)
RCS
RCS's reply11 Nov 2016, 12:37
Official

ood day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,