Incompetency and no consistence

I must say I am rather disappointed on the service from RCS and how they manage a sense of urgency on matters. Saturday the 04/05/2019 I made a cash advance using the app by Tuesday the 07/05/2019 I called their contact centre to query the fact that it says it take 24 hours to process the money. I was advised that sometimes it can take up until 48 Hrs . I became patient and took their word for it. Yesterday 09/05/2019 by Thursday I called again I was told they have a technical glitch regarding the cash advances and a call was logged agent I was speaking to said he will get the money reversed and I can process it if I still want the advance this morning the money hasn't been reversed . I called again today 10/05/2019 I am now told that the manager and that manager is not even in today is the one that does reversals a total different story cause I was advised that the reversal will be done immediately. I deem this contact centre as being inconsistent cause it seems each and every agent has their own information that does not go hand in hand . I am tired of being taken from pillar to post kindly address the matter cause I definitely wont be paying for the money I did not receive