Incompetency

About a month ago I went through a painful ordeal of closing my game rcs card. With multiple communications with rcs getting settlement figures paying it and calling two days later as per instructions just to use funds on it so that the account can balance and waiting again two day to call and close the account was finally settled. Just to find out that rcs loaded someone elses 50k account that was 90 days in arrears onto my bureau and dropped my score by 51 points. Called again back and forth to get it cleared. Now my rcs game account still shows open , so once again I need to call to get this fixed before they load another account that is in arrears onto my name. I've had about enough. ***