INCOMPETENCY

<p><span style="color: #555555; background-color: #ffffff;">In May of 2016 I phoned Rcs to get a closing balance so I could pay up my account... the RCS representative informed me that the closing balance is R103.?? and then my account will be paid up and balance would be R0. I then paid R105.00. About a week later I phoned to get a paid up letter. Again the representative told me the account is paid up and they will send me a paid up letter. a few days go by, still no paid up letter... i phoned again. They will request paid up letter from correct department... 4months later i receive an email from attorneys, stating that my RCS account has been handed over. I was under the impression as i was told by RCS that my account was paid up R0... i never received emails, smses,phone calls or anything whatsoever from RCS stating that there is an outstanding balance, after they have told me my account was paid up and R0. Ive contacted RCS to get this resolved but the one representative is more incompetant than the next.... ive spoken to attorneys and went to the police station to get a sworn statement as they have advised me. Still they want to put me on ITC!!! for what???? I was under the impression that my account was paid up and i was only waiting for the paid up letter. I told RCS that their calls are recorded so they can go and listen to the confersations between me and them. They keep making excuses. I refuse to pay anything as they told me my account was R0 and now they can not give me an answer as to what is going on. If i get put on itc for their incompetancy i WILL NOT leave this matter here!!!!! Hopefully now i will get a response from them because obviously they cant assist over the phone... i will NEVER EVER again deal with RCS and im very sorry that i ever did....</span></p>