HB
Hendrik B
1 reviews | Active since Jan 2012
28 Sept 2020, 12:00
Incompetence/inability to sort out a simple Edgars account problem
After my previous bad review, not a single person from RCS has contacted me. I had a telephonic conversation with Sibongile Phambaniso from RCS, after calling RCS myself, on Thursday 24 Sept. She promised to get back to me regarding the issue with my Edgars account, however no communication of any kind (email/telephone) was forthcoming. This has to be one of the most frustrating experiences I have ever had with a company.
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RCS's replyOfficial
28 Sept 2020, 12:33 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply28 Sept 2020, 12:33
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group