INCOMPETENCE WORST SERVICE EVER DEDUCT MONEY FROM MY ACCOUNT JUST TO SAY THEY HAVE NOT RECEIVED IT AND THEY REQUIRE PAYMENT

My account is up to date each month due to COVID they have to call you to arrange the debit order and the amount to go off so last month they gave me a call whereof i gave them the go ahead to debit last month where the amount would be R276, this amount was deducted on the 27th of July. To my surprise from the 8th of August they keep messaging me that the debit order was not received but the money is out and the reference is game etc and whats more funnier is the fact that i owe them R596.05 which i'm behind, where do you get this incompetence is this for real? why cant you do your job why should this be such a **** experience. From the start i had difficulties with them (refer to your recording go listen to them then you will understand and now this. I'm so fed up with their service and them calling time and again not knowing what's going on, i;ve asked this countless of times on what system are they working that cant show the arrangements etc. On my banking i can see the money was debited this is pathetic. Let me tell you what if this is affected my credit record as a missed payment last month due to you guys them i'll be taking this further and consult with legal ASAP, money is deducted, but still i have not paid, you are sending me messages for missed debit orders, making the amount more and if this resulted in a missed payment on me credit record you should better sort this out and rectify before the weekend. I'm so gatvol this is the worst mistake of my life to get a game account. STOP THE DEBIT ORDER IMMEDIATELY AS YOU DO NOT KNOW WHERE THE MONEY IS GOING TO OR WHAT YOU ARE DOING I WOULD RATHER GO TO THE STORE AND PAY FROM THERE SEEING THAT YOU GUYS DO NOT KNOW WHAT IS GOING ON ITS SO SAD. , i do not see those funds returned back to me for any reason whats so ever so where is the money??