HB
Hendrik B
1 reviews | Active since Jan 2012
31 Mar 2021, 09:16
Incompetence in fixing incorrect reported missed payments at RCS
I have now struggled for the last two months to get RCS to correct incorrectly reported missed payments in September and October 2020. I have now repeatedly complained to HelloPeter and RCS about this with no resolution. I have escalated this issue several times to Waheeba Leonard, Patrick Davids and Anathi Njomane with no feedback. This issue really needs to be sorted out.
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RCS's replyOfficial
31 Mar 2021, 09:37Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply31 Mar 2021, 09:37
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group