Incompetence from Game, RCS and VVM - Why did you send out SMSs to my phone contacts about this matter?

I would like to report gross incompetence on the part of @Game and @RCS. I have been paying for "RETRENCHMENT BENEFIT" on my Game Stores account for several years. I have been unemployed since January 2020 but I continued to pay my account instalment up until September 2020 in hopes that I would be quickly employed again but that was not easy due to the "lockdown" etc. I am still currently unemployed and currently studying to change to a different career path.

I reached out to both Game and RCS in 2020 to confirm the way forward regarding claiming for the retrenchment benefit which I was paying for. They sent me a claims form and requested several documents to be signed and certified. I gathered everything and had it certified at a police station and then submitted everything that you requested from me. Only to find out that you only covered me for 3months on a COVID relief benefit. I never asked for that and clearly stated that my claim was due to "RETRENCHMENT" only to get the royal run around and you hand me over to your DOGS at VVM.

I want this matter to be handled immediately and to get your facts straight! You have all of the signed and certified documents that you originally requested from me but VVM ******** now request 6 signatures of mine to be certified which I have now sent.

I would also like to lay a formal complaint against VVM as today they sent out SMS's to several of my phone contacts (not sure where they got this information from) stating that VVM has placed a trace on my Credit Bureau profile. How dare you send out SMS's to my contacts!!!!! One of my wifes friends that received the SMS called VVM and the girl (VVM agent) on the line said that they have the right to send out such SMS's to all of my contacts if they wish (what ******* is that???!!!) . My wifes friend requested that her number be removed and asked how they got her number and the VVM agent **** and said that I must have given her details as a reference or contact person at some point , which I will never do and have never done. The agent also had several numbers listed which I did not provide.

My ID number - *** My phone number - *** (I don't have airtime to call you and wait in a queue)