VO
Velria O

1 reviews | Active since Feb 2015

23 Feb 2015, 20:39

INCOMPETENCE

My account at Makro RCS has been suspended due to Incompetence, I have Cancelled The Debit order when i opened the account in store, I pay my account via EFT and always more than what is due and always ON TIME! It just shows that RCS credit payment department do not do their JOBS! They Phoned me LAST WEEK to confirm when will I be making a payment, I told them that I already did, She started to interrogate me as if I'm a ********, Insinuating that I am LYING! That night i send the Customer Services Department my PROOF OF PAYMENT with a lengthy Email requesting to rectify their INCOMPETENCE, The Next Day I received a call from them, telling me that this will be cleared up within 24 hours, it has been a week now.... My account is still suspended... Again not doing their jobs...!!! I don't know about you,but i have never in my life dealt with such *********** People.....!! This is UNACCEPTABLE, They have Listed Me at ITC, Because they didn't do their JOBS properly...! I will recommend everybody not do get an ACCOUNT at RCS EVER...!!!

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Replies (1)
RCS
RCS's reply24 Feb 2015, 08:26
Official
Hello velriaodendaal,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

Best regards,