LT
Lizel T
1 reviews | Active since Oct 2010
16 Aug 2023, 15:21
INCOMPENTENT STAFF
I don't know what it is with you people but you KEEP ON *****ING UP MY ACCOUNT? Why do you keep on charging me interest on a 6 month account? I didn't authorize you to charge me R120 for Club VIP!!!!!!!!!!!!!! The interest of last month is also not reversed. You charged me almost R200 in additional costs! I WILL NOT PAY THIS ACCOUNT UNTIL THIS IS RESOLVED!!!!!!!!!!!!!
Helpful (0)
Replies (9)0
Replies (9)
RCS's replyOfficial
16 Aug 2023, 15:23Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind RegardsRCS Group
RCS's reply16 Aug 2023, 15:23
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind RegardsRCS Group
RCS's replyOfficial
16 Aug 2023, 16:02Hi Lizel Taljaard. My name is Victor.I understand your frustration.I will get back to you as soon as possible. Please look out for an email from me.
RCS's reply16 Aug 2023, 16:02
Official
Hi Lizel Taljaard. My name is Victor.I understand your frustration.I will get back to you as soon as possible. Please look out for an email from me.
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Lizel T's updateReviewer Update
17 Aug 2023, 09:00i will not pay this account until i have proof that all the reversals are done!
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Lizel T's update17 Aug 2023, 09:00
Reviewer Update
i will not pay this account until i have proof that all the reversals are done!
RCS's replyOfficial
17 Aug 2023, 09:11Hi Lizel Taljaard. My name is Zaida. As advised the reversals will reflect on your next statement.
RCS's reply17 Aug 2023, 09:11
Official
Hi Lizel Taljaard. My name is Zaida. As advised the reversals will reflect on your next statement.
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Lizel T's updateReviewer Update
24 Aug 2023, 08:38i still haven't received confirmation that everything on my account that needs to be credited, are credited. I suggest you start reading your emails.
No confirmation, no payment
No confirmation, no payment
LT
Lizel T's update24 Aug 2023, 08:38
Reviewer Update
i still haven't received confirmation that everything on my account that needs to be credited, are credited. I suggest you start reading your emails.
No confirmation, no payment
No confirmation, no payment
LT
Lizel T's updateReviewer Update
24 Aug 2023, 09:35looks like its too much to ask about the reversals on my account.
Note that you will not be paid this month due to your lack of attention to my account.
Note that you will not be paid this month due to your lack of attention to my account.
LT
Lizel T's update24 Aug 2023, 09:35
Reviewer Update
looks like its too much to ask about the reversals on my account.
Note that you will not be paid this month due to your lack of attention to my account.
Note that you will not be paid this month due to your lack of attention to my account.
RCS's replyOfficial
24 Aug 2023, 09:53Hi Lizel. My name is Deveroux. Note that we have been in constant contact with you telephonically as well as via email and provided feedback (last contact 23.08.2023). We have credited the Edgars club charges, adjusted the instalment for this month as a once off gesture of goodwill and the account repayment plan is set to 6 months interest free as requested. In addition, as previously advised, these amendments will reflect on the next generated statement.
RCS's reply24 Aug 2023, 09:53
Official
Hi Lizel. My name is Deveroux. Note that we have been in constant contact with you telephonically as well as via email and provided feedback (last contact 23.08.2023). We have credited the Edgars club charges, adjusted the instalment for this month as a once off gesture of goodwill and the account repayment plan is set to 6 months interest free as requested. In addition, as previously advised, these amendments will reflect on the next generated statement.
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Lizel T's updateReviewer Update
24 Aug 2023, 09:59Not accepted, as this is not everything that needs to be reversed/changed.
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Lizel T's update24 Aug 2023, 09:59
Reviewer Update
Not accepted, as this is not everything that needs to be reversed/changed.
RCS's replyOfficial
04 Oct 2023, 11:43Hi Lizel
We happy that you have been assisted, please contact us if you need any further assistance.
Regards
RCS Cards
We happy that you have been assisted, please contact us if you need any further assistance.
Regards
RCS Cards
RCS's reply04 Oct 2023, 11:43
Official
Hi Lizel
We happy that you have been assisted, please contact us if you need any further assistance.
Regards
RCS Cards
We happy that you have been assisted, please contact us if you need any further assistance.
Regards
RCS Cards