MM
Mahomed M
1 reviews | Active since Jun 2019
16 Jul 2020, 14:27
Inappropriate deceit
One has credit refund after purchasing goods and paid cash for the goods. Makro Customer Services refused to refund my cash last month. However Makro Customer Services enlightened me there will be no monthly service fee as per the Credit balance on the account. Its evident they have charged monthly service fee of R29 and reversed and charged again. This is Inappropriate deceit due to having been informed it will be reversed. Why was I not given a voucher as you deceived me!
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
16 Jul 2020, 14:38Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply16 Jul 2020, 14:38
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
27 Jul 2020, 12:55 Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS
RCS's reply27 Jul 2020, 12:55
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS