GG
Glenn G

1 reviews | Active since Feb 2022

20 Apr 2023, 16:18

Inabitly to give feedback and use account

So in September 2022 I was retrenched and had to make use of my insurance protection, which back then was a problem with RCS too and management had to step in,

After a few months I found work, earning now over R100K a month, where they initially approved my account with a salary of R50K a month, my expenses has DECREASED, my income has INCREASED, my credit scores are nearing 700.

RCS has advised that they will not lift the insurance block on the account for me to make use of it due to an affordability asse*****t not being satisfactory.

WOW, so my total DEBT expenses and living expenses is LESS than 25K a month, your credit limit and installment is less than R500 a month and I normally pay R1000 into the account,

YET RCS refuses for me to make use of the account,

Well in that case, RCS then assumes FULL responsibility of the account and will then pay the account going forward,

You have NOT even done a credit check on me, and yes I have checked all the credit reports for this check.

It is totally unaccaptable that I have a MOBICRED account administered by RCS and they lifted the insurance block months ago and am able to make use of my account, yet your little 5K limit and R500 a month I make payment is not good enough to make use of it.

Blacklist me, do what you want, I will distpute this in court. You have not given substantiating evidence to your non approval

0
Replies (4)
RCS
RCS's reply20 Apr 2023, 17:59
Official
 Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance.  

Kind Regards 

RCS Group 

RCS
RCS's reply02 May 2023, 16:31
Official
Good day 
 
 We are pleased to inform you that your complaint has been resolved. 
 
 Please accept our apologies for the inconvenience this may have caused you. 
 
 I trust you find the above in order. 
 
 Kind Regards, 
 
 RCS CARDS 
GG
Glenn G's update02 May 2023, 20:06
Reviewer Update
Complaint resolved yes, after we had to escalate to management due to them not being able to read or understand the contract of employment. But happy to have my account back. Thank you
RCS
RCS's reply04 Oct 2023, 12:18
Official
Hi Glen 

We are happy your matter was resolved. 

Regards
Randy