RG
Riana G
1 reviews | Active since Aug 2012
25 Jan 2021, 07:16
Impossibly to close my account
I have been trying to close my account for around a month now. I paid the settlement balance, phoned the number given to call to close the account more than once and have not been able to speak to anyone. I have sent an email to support and after 2 weeks, have still not had a reply!!! Opening up an account was easy peasy, but trying to close it, near impossible!!
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
25 Jan 2021, 08:06Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply25 Jan 2021, 08:06
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RG
Riana G's updateReviewer Update
25 Jan 2021, 08:22Phoning and emailing does not work, this is why I have had to escalate this matter to a public platform.
RG
Riana G's update25 Jan 2021, 08:22
Reviewer Update
Phoning and emailing does not work, this is why I have had to escalate this matter to a public platform.
RCS's replyOfficial
25 Jan 2021, 10:48Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply25 Jan 2021, 10:48
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RG
Riana G's updateReviewer Update
25 Jan 2021, 11:09Edcon has rep**** and it is now resolved. Thank you. What a pity I had to go to these lengths before it was resolved.
RG
Riana G's update25 Jan 2021, 11:09
Reviewer Update
Edcon has rep**** and it is now resolved. Thank you. What a pity I had to go to these lengths before it was resolved.