Impossible to get a refund for something that was their mistake!

I have never experienced customer service as dismal as this before

I have sent so many emails to relevant email addresses requesting help with my refund for an amount that was incorrectly debited from my account (the order was cancelled and never placed) and all I have received in reply is automated responses over and over again!!!!

It is completely unacceptable! I am appalled by the utter lack of response. I have called client services several time to resolve and still nothing!

I have sent through my ID, back statements and everything else required and still nothing and no response or acknowledgement

As a company your behavior is shocking - I have dealt with Chumani and Jasmine and neither of them has actually given me an answer as to when i will be refunded!!!!!!

The very least you can do as a company is reply to a mail