Hellopeter
Share Your Experience
JM
JJ M

1 reviews | Active since Jul 2011

16 Aug 2023, 09:30

Impossible to change banking details at Edgars.

I left the following review for Edgars. It was never even looked at or answered. Edgars completely ignore all the complaints on hello Peter, and this was already posted on 10 August:

Difficult to change debit order details. Poor communication

I am trying to change my debit order de- tails. Which seem impossible. I went to a shop and they said I must call. Then I logged in online and there are no op- tions for changing payment details. Then I phoned and after a ling time of entering ID nr and Card number and waiting I cane through to an agent.with a lot of voices and noise in the background.

I explained to the agent that I need to change my debit order. She apparently didn't hear what I was saying (consider- ing all the loud talking in the background Incan understand). I explained again. The the call was dropped.

I finished my air time. And can't call back again.

Should my debit order fail, this is a no- tice that I did try to update my new bank details.

So I tried my best to change my banking details. If the payment is going to be attempted to be taken from the wrong bank account again, Edgars can't hold me responsible for any late payment fees, charges or intersts. And I will hold them responsible for banking fees as well. I tried three different ways to get my debit order changed but it was not possible. And this is why I hate debit orders. Now I request the debit order rather be cancelled and let me pay via EFT monthly.

0
Replies (11)
RCS
RCS's reply16 Aug 2023, 09:34
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance.  Kind RegardsRCS Group 
RCS
RCS's reply16 Aug 2023, 10:19
Official
Hi JJ Myburgh. My name is Victor. I understand your frustration. I will get back to you as soon as possible. Please look out for an email from me.
JM
JJ M's update16 Aug 2023, 11:27
Reviewer Update
Thank you Victor for the fast response and clear instructions what to do. RCS needs 50 more like you. I have sent the documents you requested in the e-mail.
RCS
RCS's reply16 Aug 2023, 13:57
Official
Hi JJ Myburgh. I'm pleased that we were able to resolve this issue for you. Once again sincere apologies for the inconvenience caused.If you are satisfied that we have successfully resolved this for you, please consider updating your star rating here.
JM
JJ M's update06 Oct 2023, 17:49
Reviewer Update
I did pay this month's payment at the Edgars store. Now I get this sms-

Your missed payment on your EDGARS account will be recorded at the credit bureau and will reflect negatively against your name, Pay R10.00 today

What is this a joke or spam?
RCS
RCS's reply06 Oct 2023, 17:56
Official
Good day Mr Myburgh,

Thank you for your response.

Please note that there was a miss payment of R2.32 however, we have adjusted the short payment and you do not need pay any amount.

Please accept our apologies for the inconvenience caused.
Regards,RCS Cards
RCS
RCS's reply06 Oct 2023, 17:58
Official
Good day Mr Myburgh,

Thank you for your response.

Please note that there was a miss payment of R2.32 however, we have adjusted the short payment and you do not need pay any amount.

Please accept our apologies for the inconvenience caused.
Regards,RCS Cards
JM
JJ M's update06 Oct 2023, 20:41
Reviewer Update
Thanks for the feedback.
I don't know how this happened then. But I know that you tried to take a debit order from my old bank account at Nedbank while In changed to Capitec.
And since 25 July I've been battling to get RCS to change my banking details and one can't do it online and it seems that RCS refuse to do it during a telephonic conversation.

I spent hours on the phone without success. Was also told to change details at Edgars store, but all the Edgers store could do is phone RCS and I was back to square 1. Therefore I ask and instruct RCS now in writing that you cancel any debit orders on my account and from now on I will rather pay my installment at the shop, as returning debit orders cost me money and fees and your following sms that I didn't pay and you will inform the credit bur makes me annoyed as I know I did my part several times in trying to get you to update my detail but still deducting from the wrong account.

So please cancel the debit order.
JM
JJ M's update07 Oct 2023, 14:02
Reviewer Update
This must be a joke. Or spam - another one on the same day after you rep****?

What is this? First pay R10 now pay R20?

And supposably you are also charging me R20 extra for each of these sms? A la RCS....


Look:

MR K MYBURGH, We have still not received your payment on your EDGARS Acc, Maintain a positive Credit record. PAY R20.00 TODAY, Ignore if Paid.
JM
JJ M's update06 Nov 2023, 13:00
Reviewer Update
After all this useless communication my Edgars debit order still hasn't been changed to my current bank account.
I still have to go to the store since July to pay my account.

RCS is HORRIBLE!
RCS
RCS's reply06 Nov 2023, 13:46
Official
Good day,

Thank you for your message.

We have sent an email in reply to your message. Please check your inbox for our reply.

Kind regards,
RCS Cards