1 reviews | Active since Oct 2019
Impossible RCS account closure
RCS, where do I start.
I've settled the outstanding balance on my RCS account and checked my online profile to see if anything else was outstanding. The account had R0.00 owing as of the 04/10/2019. I mailed them asking for the account to be closed and confirmation to be sent to me. I tried for days to get through to the call centre where a gentleman on 2 occasions confirmed I have R0.00 owing and he can't see why the account can't be closed.
I then mailed the complaints department and still nothing.
The account was settled 10 days ago, what's taking so long and why is nobody getting back to me. Are they stalling so that the account draws interest and keep clients tied up in their *********** process.
The website gives you all these ways of applying for an RCS card and the process is so fast, they just ignore you if you want to close the account.
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards, RCS GROUP
Best regards,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards, RCS GROUP
Best regards,
You guys clearly don't care about complaints. Who do you complain to about the complaints department?
It's 16/10/2019 and you guys have just added R73.04 on an account with R0.00 balance that should have been closed more than 10 days ago.
You guys clearly don't care about complaints. Who do you complain to about the complaints department?
It's 16/10/2019 and you guys have just added R73.04 on an account with R0.00 balance that should have been closed more than 10 days ago.