CD
Clinton D
1 reviews | Active since Jul 2016
02 May 2019, 16:11
Im in Cape Town and card used in Rustenberg
At just about 2pm today I got a call from a lady at the RCS call centre ( ********** ) and I took the call and I said no to a loan.The same number tried to call me earlier this morning.
Exactly two hours thereafter, multiple transaction has gone off my account. Issue is, as per Thabo : Refer ********** 03387 : This account was pending closure , although I instructed you to close this account .
1) Im in Cape Town. these transactions took place in Rustenberg . 2) Why should I wait for a manager to call me from your call centre and why is there none available? **********
Please ensure that this account gets closed : please!!!! ********** ********** 58
Call me ***
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
03 May 2019, 14:33Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply03 May 2019, 14:33
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
CD
Clinton D's updateReviewer Update
08 May 2019, 21:41Hi Makro SA it seems that we are miscommunicating and that you are administration team, blatantly passed on a message to RCS Group to send me an sms in order to go to the police, complete and affidavit and send back to front copies of the card to your dispute department.Once again, please dont involve me in your administrative problem.I was not in Rustenberg to make these purchases but also :
Manage
Instantly send this as a message to Makro SA and talk to them directly.
Send Message
Like · Reply · 34m
Clinton Diergaardt
Clinton Diergaardt This account was closed, hence I waited at your Cape Gate store in order to pay the correct amount and then have it closed. Check your systems. Thank you. Secondly, Why should I have the run around for your business/risk ineffeciences?How on earth can I buy at Edcon with that card? I refuse to work with ANY RCS call centre. Makro SA please have your risk team me or manager.
CD
Clinton D's update08 May 2019, 21:41
Reviewer Update
Hi Makro SA it seems that we are miscommunicating and that you are administration team, blatantly passed on a message to RCS Group to send me an sms in order to go to the police, complete and affidavit and send back to front copies of the card to your dispute department.Once again, please dont involve me in your administrative problem.I was not in Rustenberg to make these purchases but also :
Manage
Instantly send this as a message to Makro SA and talk to them directly.
Send Message
Like · Reply · 34m
Clinton Diergaardt
Clinton Diergaardt This account was closed, hence I waited at your Cape Gate store in order to pay the correct amount and then have it closed. Check your systems. Thank you. Secondly, Why should I have the run around for your business/risk ineffeciences?How on earth can I buy at Edcon with that card? I refuse to work with ANY RCS call centre. Makro SA please have your risk team me or manager.
RCS's replyOfficial
09 May 2019, 12:46Good day,
Please be advised that a follow up has been sent to the relevant department for further assistance.
Should you have any additional enquiries, feel free to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Please be advised that a follow up has been sent to the relevant department for further assistance.
Should you have any additional enquiries, feel free to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply09 May 2019, 12:46
Official
Good day,
Please be advised that a follow up has been sent to the relevant department for further assistance.
Should you have any additional enquiries, feel free to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Please be advised that a follow up has been sent to the relevant department for further assistance.
Should you have any additional enquiries, feel free to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
10 Jun 2019, 10:50Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply10 Jun 2019, 10:50
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS