BR
Braam R

1 reviews | Active since Mar 2014

16 May 2018, 19:42

im charged for rcs's mistake

A payment from a customer was loaded into my account (A fault from RCS). a couple of months later is was contacted by the rcs group and they requested to reverse the payment as it was a mistake from their side. i then said it is fine and as long as i don't owe any money, as i wasnt before the mistake, it is then fine with me. i did not spend any of the money that was incorrectly sent to me.

Now i received a statement With a balance due.

POOR SERVICE!!!!!!!!!

0
Replies (2)
RCS
RCS's reply23 May 2018, 11:11
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply23 May 2018, 11:55
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS