TF
Tanya F
1 reviews | Active since Nov 2018
16 Nov 2018, 12:07
******* transactions on my card
I received my monthly statement this morning and see 5 transactions were made on my card that I didn't make. I phoned 7 times this morning and no one ever answered. So at the end, I asked for a call back request as my airtime ran out 3 times from waiting. I've been phoning since 9 and not one person has contacted me. Over R5k was spent on my card and I'm not paying it. I hope this will be sorted before the end of the day.
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Replies (6)0
Replies (6)TF
Tanya F's updateReviewer Update
16 Nov 2018, 14:47I tried phoning RCS again as I still haven't heard anything from them. Now the same number I've been trying to phone is unobtainable??
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Tanya F's update16 Nov 2018, 14:47
Reviewer Update
I tried phoning RCS again as I still haven't heard anything from them. Now the same number I've been trying to phone is unobtainable??
TF
Tanya F's updateReviewer Update
19 Nov 2018, 15:27So still nothing since 16 November 2018. I've requested many call backs and not one person has bothered to even try and get hold of me. I'm beyond furious and will now be taking this to my lawyer
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Tanya F's update19 Nov 2018, 15:27
Reviewer Update
So still nothing since 16 November 2018. I've requested many call backs and not one person has bothered to even try and get hold of me. I'm beyond furious and will now be taking this to my lawyer
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Tanya F's updateReviewer Update
20 Nov 2018, 09:13Still no response and still can't phone the helpline. I go through all the steps and it keeps telling me there are technical difficulties
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Tanya F's update20 Nov 2018, 09:13
Reviewer Update
Still no response and still can't phone the helpline. I go through all the steps and it keeps telling me there are technical difficulties
RCS's replyOfficial
21 Nov 2018, 17:42Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply21 Nov 2018, 17:42
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
29 Nov 2018, 08:43Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply29 Nov 2018, 08:43
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's replyOfficial
13 Dec 2018, 12:55Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply13 Dec 2018, 12:55
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS