NH
Nizaamudien H

1 reviews | Active since Jun 2020

13 May 2021, 18:33

******* operations and pathetic call centre service hang ups.

The RCS are loan sharks and does continues to charge my Edgars account even though its closed completely. There call center agents have put the call down on me many times and it is disgusting that we people in South Africa who works for RCS that does this and gets happy doing so without accountability towards their actions. I am disgusted, my account is closed and fully paid, but yet i get messages and emails stating that I owe them as they refuse to close it even though they confirm every month with me that it is closed. I went into Edgars and they confirmed to me that my account is closed. So how is this still happening? I really do want to take this to the ombadsman as they are operating *******ly charging individuals who have closed their accounts. I’m certain that their are more people that they are doing this to and thus they need to be taken to account.

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Replies (1)
RCS
RCS's reply14 May 2021, 08:24
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group