******* account opened and still active on credit profile (RCS: Mass Build)

Dear Builders RCS

I have contacted your customer care, but my calls get cut off after waiting several minutes or someone picks up and just keeps silent. This is highly unprofessional and goes against every principle of putting customers first.

On 24 June 2019 I have opened a Mass Build account, which I have again closed over a year ago. Upon perusing my Experian and Transunion credit profile, I noted that another account was opened on the same day, with a different account number. It boggles my mind, as I only opened one account, which shows closed on my credit profile. The other account however, which I have never app**** for or authorized the RCS group to open, shows active on my account. I have also written numerous emails, with no feedback.

If this matter is not resolved as a matter of urgency, I will institute further action against the RCS Group (Mass Build) and also inform your regulators to investigate this ******* activity on my account. It it ********* to open an account without a client applying for such an account and secondly, not to inform the client of an ******* account, to place the client in a position to take corrective action.

Should this matter not be resolved as a matter of urgency, I will have no option but to take further action. Screenshots of the ******* account was sent to you via email.

I hope this matter will be prioritized and resolved as a matter of urgency.

Kind regards