If only there was negative star rating for this place

THERES NO NEGATIVE STAR!

but definitely negative service , not only have I emailed and called after my loan was paid in full , I'm told to hold with out even "customer" service agent just transferring me to the next department .

With such exorbitant rates YOU WOULD THINK they would train people to listen better , its 8 am there is no excuse for such poor service !!!!!! Theres no excuse for extra charges after a settlement has been agreed upon and REALLY COULD YOU JUST ACKNOWLEDGE THAT THE PEOPLE YOU ARE CHARGING actually are the reason the your staff have such extravagant staff parties and good salaries