NM
Nolusizo M
1 reviews | Active since Nov 2021
24 Mar 2022, 09:36
Identity Theft
Someone opened CTM account under my name ,I found out when I logged on to clear score to check my credit ,I mediately contacted RCS to dispute ,sent them affidavit from the police and the documents that they requested .They promised to investigate and get back to me .They have set the debit order on my account and it went trough on my payday .I phoned RCS asking about it and I was told that They stopped it .I am getting collection calls from RCS asking me to pay the money for an account that I have never created .No feedback from the dispute department .I am disappointed with RCS and CTM
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Replies (3)
RCS's replyOfficial
24 Mar 2022, 10:48Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
RCS's reply24 Mar 2022, 10:48
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
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Nolusizo M's updateReviewer Update
24 Mar 2022, 11:26If you can please give me update on the dispute that I have opened with you .I would like to know who opened an account on my name ,where was the store card sent ,who authorized debit order on my bank account ,where was the account opened (which store ),Why was there no SMS sent to me to confirm the account creating ,the signature on the documents .I need copy of all the documents submitted when the account was created. It has been over 21 days now and nothing from you .Please tell your collections department not to contact me as I have requested this 5 times already .I need answers from you guys as this is going to affect my credit .Sure there are security measures that you take to confirm if it's really the correct person opening the account ...Please get back to me ASAP ..
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Nolusizo M's update24 Mar 2022, 11:26
Reviewer Update
If you can please give me update on the dispute that I have opened with you .I would like to know who opened an account on my name ,where was the store card sent ,who authorized debit order on my bank account ,where was the account opened (which store ),Why was there no SMS sent to me to confirm the account creating ,the signature on the documents .I need copy of all the documents submitted when the account was created. It has been over 21 days now and nothing from you .Please tell your collections department not to contact me as I have requested this 5 times already .I need answers from you guys as this is going to affect my credit .Sure there are security measures that you take to confirm if it's really the correct person opening the account ...Please get back to me ASAP ..
RCS's replyOfficial
18 Apr 2022, 13:48Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply18 Apr 2022, 13:48
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS