Identity ***** at RCS

I lost my ID book in 2007 and someone opened an account at RCS. I realised last year JUNE when RCS phone me for payment that my name is being used **********ly to open accounts. I declared a dispute with them. I informed them that I did not open an account with them. I thought the matter was resolved last year June but I was very much annoyed when my bank informed that my name is on credit bureau.

I contacted their ***** department ********** 970 yesterday I was asked to give them an affidavit and a copy of my ID. They said I have to wait for 21 days. I would like to know which process do they follow when they open accounts. We are really not safe with companies like RCS