Iam dissapointed and distressed 5

It's difficult to get assistance from them to close my account. They send me from Pilar to post. 29/09 i called for settlement amount. And i paid it same day. 01/10 i went back to check so account can be closed. There was a balance of 1000plus.enquired why they gave me another date. 07/10 i went in store they sent me settlement letter of 550. They promised that the supervisor will call me on the 9th. Still waiting. Send 2 emails no reply. No call. I keep getting statements with added areas every day.