I would like to close my account however RCS still hasn't gotten back to me

I have had my RCS account for 4 months I settled Nd paid my account on the 18th of November however RCS told me to wait untill 12 December for them to close why should I wait so long...I paid the full balance of R3000 then I had to pay a extra R132 then they told me I need to go back Nd pay another R9 the Monday I phoned and the lady said I need to go pay another R3 which I refused why should I pay all ths fees to close my account none of this was explained Wen I opened the account...I will not recommend anyone to open a rcs account