I was informed by SMS and email that my account has been approved and that I should collect my card

I was informed by SMS and email that my account has been approved and that I should collect my card. When I got to Edgars to do so, I was told that my account had not yet been approved. Only in the next week did I get confirmation again that the account has been approved and that I can collect the card. I went to Edgars again, and this time, I received my card.